Effective Date: April 2026
At Murgatroyd’s Property Services, we take your privacy as seriously as we take the security of your home. This policy explains in plain English what information we collect when you use our website, why we need it, and how we keep it safe.
What Information Do We Collect?
When you contact us via phone, email, or WhatsApp to ask for a quote or book a job, we will collect:
- Your full name
- Your home address (so we know where the job is)
- Your phone number and/or email address
- Details about the work you need doing
Why Do We Need It?
We only use your information for honest, practical reasons:
- To reply to your questions and provide accurate quotes.
- To arrange a time to visit your property.
- To carry out the work you have asked us to do.
- To send you invoices or important safety certificates (like your Landlord Gas Safety Record) after the job is finished.
Will You Share My Information?
No. We will never sell, rent, or trade your personal information to marketing companies. We only share your details if:
- We are legally required to do so by UK law.
- We need to share it with our accountant/bookkeeper purely for tax and invoicing purposes.
How Do We Keep It Safe?
We keep our digital records secure and any paper records locked away safely. We only keep your details for as long as necessary to provide our services and meet our legal tax obligations.
Your Rights
Under UK law, you have the right to:
- Ask what information we hold about you.
- Ask us to correct any mistakes in your information.
- Ask us to delete your information (unless we are legally required to keep it for tax or safety records).
If you have any questions about your privacy, simply contact Callum at:
Phone: 07443 711685
Email: hello@mps.davidhassall.co.uk
